See http://bit.ly/RAYOp
Here is an excellent article on the evolution of Business Process Excellence. It starts with the early days of Total Quality Management, Business Process Improvement, Six Sigma, Lean, BPM and concludes with an explanation of Customer Expectation Management; an emergent management and business approach with the powerful idea of defining your business, not in terms of the goods and services you provide, but in terms of "customer expectations."
See http://bit.ly/RAYOp
1 Comment
9/19/2013 06:31:56 pm
How a company serves the public should be a good indicator of what modalities to incorporate in their functionality. For a manufacturing business, it’s obvious that they would be more cost-effective by having just enough staff to oversee the development of their products. For a company dealing with financial assistance, it’s best to interact with customers on a personal level – especially when dealing with sensitive issues regarding investments and http://www.spotloans.com.au/loans.php. Leave a Reply. |