"Last April, just 100 days after being in the CEO chair, Carol Bartz went on a whirlwind tour of all of Yahoo!’s operations. She said the key objective was to establish a ‘wow’ experience for all users around the world. But how is Yahoo! achieving this, and how, as EVP of Customer Advocacy, does creating this experience impact Jeff Russakow?"
See http://bit.ly/bR0Lsq