Using 21st Century Advanced BPM techniques and the Customer Expectation Management Method, we:
Uncover Process Improvement opportunities in just hours
Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
Innovate to compete, set the market trend and even dominate your industry
Unleash the power of process in your organization today.
Process Mapping
One of the most important tasks in any process improvement project is to gain an understanding the current process. Through process mapping, we help to identify internal, external and customer facing touch points, places where problems and inefficiencies occur. By identifying these touch points, we significantly improve the efficiency of any process by producing a future state process and an action plan. The action plan lists opportunities for business process improvement and assists with business cases by identify areas to reduce costs, increase revenue and enhance service. The technique we use to perform our process mapping services is called the Customer Expectation Management Method (CEMMethod), an 8-step methods used for optimising, aligning and innovating any product or service process.
Process Governance
Using 8 Omega and the CEMMethod Organisation Readiness & Competence Assessment (ORCA®), we develop a complete Process Governance Framework to:
understand the progress and development of BPM as the driving force behind business success
how to exploit process management for triple crown* benefits with sustained high performance
link processes to enterprise business goals
coach and align people for performance and process management