As companies grow and evolve, so to the internal working environment tends to become more complex. Complexity is caused by customers and by our internal processes. Every customer and internal interaction causes work for our company. The more interactions, the more complexity. This complexity often causes us to do the wrong things, which in turn creates even more work. In addition to these stresses, employees are being asked to do more with less. This environment can be overwhelming for many people and all this work adds up to the cost of complexity. So what can be done?
How can we reduce your costs?
Within our organisations, the processes and systems we've put in place have been designed for a different time. This time was where organisations provided goods and services to people using the "build it and they will come" philosophy. However, these days, where customers are promiscuous, where they have so much variety and choice and where loyalty is a thing of the past, customers are now in control.
With customers in control of our businesses, we need to ensure we do not give them any reasons to leave. This means that every interaction with a customer must be a successful one. To make every customer interaction successful, we must align our businesses to deliver successful customer outcomes, every time. This requires a new way of thinking, from the customers perspective or "Outside In". By analysing our organisations from the customers perspective and aligning it to deliver successful customer outcomes, we can identify and eliminate a significant amount of cost and complexity from our businesses, which can help make our customers lives simpler and more successful and make our working lives a lot easier.
The CEMMethod
When an organisation is aligned to delivering successful customer outcomes, it becomes hyper-competitive. This alignment is also behind the success of many of this centuries most successful companies. This success is underpinned by an ability to simplify internal processes and systems. The same techniques used by Outside In organisations to achieve business success are available to you through the CEMMethod. So if you are looking to significantly reduce your costs, then our consulting and training services provide you with the techniques to not only reduce costs, but also to optimize and increase the performance of any process or service.