See http://bit.ly/o2vNP
One of my personal favourites about BPM and monkeys and the moral to the story is "Don't beat up the guy trying to improve your business processes with the clear goal of rationalizing you and your colleagues?
See http://bit.ly/o2vNP
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Want to learn from companies like Apple and Google, who’ve been going from strength to strength despite the GFC? Do a business process review and start turning your business outside-in! In this article on Flying Solo, Craig Reid (aka The Process Ninja) identifies opportunities to improve efficiency by aligning your business processes to delivering successful customer outcomes. See the article here http://bit.ly/a4ww9d See the video below or link to it here http://bit.ly/d5dNUQ Outside-In may be behind Freeconomics and an organisation's ability to increase the customer value chain. This allows them to reduce the costs of the products or services they offer their customers and this is often to the detriment of their competition. RyanAir is one such company that knows this.
At a time when British Airways in dire financial trouble, RyanAir is on the verge of making air travel free. Here is a breakdown of where Ryanair gets its revenue from. Once again, knowing your customer and knowing where their journey starts and ends is the key. http://bit.ly/11bJNJ |