http://bit.ly/djCfkq
The best way to benefit shareholders is to focus on delivering Successful Customer Outcomes!
In excellent article from the Harvard Business Review which questions "If the shareholders were all you cared about, would focusing on increasing shareholder value be the best way to make sure they benefited?"
http://bit.ly/djCfkq The best way to benefit shareholders is to focus on delivering Successful Customer Outcomes!
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A series of posts about rethinking the way we think about process in our organisations.
As applicable here as in other parts of the world, these phrases are used by so many of our large financial institutions and show a complete lack of understanding of customers and their needs.
Thanks to all those people who completed the BP Group Certified Process Professional Training in Sydney this week. It was nice to meet you all and I look forward to hearing about your journey to Outside In in the future. For those of you that are interested, the Sydney MASTERS Advanced Business Process Professional (CPP Level 3-4-5) - taking BPM Outside-In with the most practical, successful and proven toolkit for process change is on from 16-18 August in Sydney and can be booked through http://sydneycpp.eventbrite.com/.
I'd like to thank all those people that attended the inaugural Sydney Sundowner in Sydney this week. It was great to meet you all and I look forward to keeping in touch as your Outside In journey begins.
We are keen to gather your feedback and understand how we can help you with this journey. As such, please let me know your three most important Outside In related issues or concerns. After gathering your feedback, we will make these the focus of the next Sundowner in August. Please use the LinkedIn discussion http://bit.ly/9PMKVj to add your comments. Craig Reid is known in the business world as the Process Ninja. In this podcast he tells Hugh Liney why the right approach to business process management is still crucial.
"Hello and welcome to Telstra's Innovation podcasts. A series of conversations with innovators in business and government. In this podcast, this is Hugh Liney talking to Craig Reid, who's known as the Process Ninja and we're talking about business process management or BPM. Hugh Liney: Now Craig, BPM or Business Process Management is it now a dirty word or phrase tell us about it? Craig Reid: Well to a certain extent I believe it is, because with allocating any three letter acronym onto something it almost becomes seen as the latest and greatest thing and the problem with making it the latest and greatest thing is it is never really is the latest and greatest thing for that long. Rather than being a fad or a buzzword BPM needs to be seen as being part of the way things are done in an organisation, part of an organisations DNA...." See the full transcript at http://bit.ly/bmqWQ4 Listen to the podcast at http://bit.ly/dvWfLT |