See http://bit.ly/TlN1Q
Here is a great blog post from The Process Ninja about Fantastic Furniture. This post highlights the importance of process and what can happen when processes are not in place. This classic example highlights how every customer interaction is a Moment of Truth and every MOT creates work.
See http://bit.ly/TlN1Q
2 Comments
4/25/2012 10:36:11 pm
All the contents you mentioned in post is too good and can be very useful. I will keep it in mind, thanks for sharing the information keep updating, looking forward for more posts. Thanks 9/18/2013 04:04:33 pm
It’s unbelievable that in a country like Australia, big companies are still running like 30 years ago. I was at a large pharmacy chain once and I had to loan the clerk a pen to check off my prescription slip. Even the cash in the till wasn’t organized properly, so it took ages to get my change back as she fumbled for the right bills. Makes me wonder how they keep stock of their medication! Leave a Reply. |