"In the end, I want healthcare professionals to stop calling me a patient or an appointment and start calling me by my real name . . . customer."
See http://bit.ly/as8Aw2
Here is a terrific article highlighting yet another example of why the customer experience is the process and why it is important for health care professionals to look to become outside in.
"In the end, I want healthcare professionals to stop calling me a patient or an appointment and start calling me by my real name . . . customer." See http://bit.ly/as8Aw2
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